Chief Customer and Digital Officer
Andrea Limbardi is Chief Customer and Digital Officer at Indigo, Canada’s leading book and lifestyle retailer. She has over 25 years of retail experience spanning stores, merchandising, marketing, and digital. Andrea is responsible for leading Indigo’s digital transformation and brand evolution including the omni-channel digital product and design, e-Commerce sites, marketing & editorial, loyalty, and customer data & analytics teams. Andrea’s passion is in bringing the customer’s voice to the table. Solving for the future customer needs in order to always be at the forefront of innovation and an elevated customer experience. Andrea is also the founder of Thoughtfull.co, a marketplace of products and experiences designed to make gift giving easy and joyful.