Please don't touch: Retail's new reality

Tuesday, November 17, 2020
2:00 PM - 2:45 PM

The pandemic has left a new retail normal in its wake. Malls and stores have become shells of their former selves as shoppers venture online to get their fix. Given that beauty retail is such a tactile experience, how do brands reconnect with shoppers in the age of social distancing? In this panel, leaders at Sephora, Lush and L'Oreal discuss how they're coping in a category that's morphing from high-touch to hands-free.


Josh Kolm
Digital Editor, strategy
Brunico Communications Ltd.


Brandi Halls
Brand Director
Lush Cosmetics

Deborah Neff
SVP, Marketing

Alexandre Ratte
Chief Retail Officer

Event Menu

Brand Menu